Request the prescription through the appropriate route
The NHS repeat-prescription guide explains that you can usually request repeats through the NHS App, GP online services or your GP surgery. It advises requesting up to five working days before you need the medicine. Repeat dispensing may have different arrangements agreed with your GP.
Check which route your surgery uses and what happens if a review is due. If something has changed about your medicine, ask the prescriber or pharmacy team instead of guessing which request to submit.
Choose the pharmacy and check delivery arrangements
Letter Box Pharmacy offers pharmacy nomination and a free NHS prescription-delivery service. Usual NHS prescription charges still apply unless you are exempt. Confirm the delivery arrangements for your own prescription with the team.
Keep your address and contact details current, particularly after moving home. Ask how you will know that the pharmacy has received the prescription and how to raise a question about dispensing or delivery.
Make your medicine enquiry easy to follow
When calling, have the medicine name and the date of your request available. Explain whether the question is about GP approval, pharmacy receipt, collection or delivery. The team can then identify which stage needs attention.
- Has the prescription reached the pharmacy?
- Are there any details the team needs from you?
- How should you arrange collection or delivery?
- Who should you contact if a review or new prescription is required?
A clinic consultation does not replace the usual repeat-prescription process, even when the services share a local pharmacy contact.
Contact Letter Box Pharmacy on Brick Lane
Call 020 7377 0727 for pharmacy support at 4 Brick Lane, London E1 6RF. If you are running short, explain that clearly so the team can discuss the appropriate next step; do not rely on a routine delivery estimate for an urgent concern.
See the pharmacy service directory for medicine support and other services, or read our Pharmacy First guide for minor-illness enquiries.
Sources & further reading
Sources checked 6 October 2026.
This guide provides general information, not an individual diagnosis or treatment recommendation. Your next step depends on an appropriate assessment.
Speak to Letter Box Pharmacy
Speak to the team about the right appointment, current fees and availability.
Letter Box Pharmacy · 4 Brick Lane, London E1 6RF